We hope that you love your items from Devine Fairytale! However, we do understand that sometimes items don't work out. 

Hopefully you love everything you have purchased! At Sweet Southern Shore, we understand that sometimes your sweet item just doesn't work out, so we are here to help! We are happy to accept returns, and will issue store credit for the amount of the item(s) to your email. Please review our full return policy below.

Please email us at SweetSouthernShoreReturns@gmail.com and we will send you a return form to fill out and mail back to us with your return purchase.

• There are two ways to send an eligible return:
• Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
• Submit a return request and we will e-mail a return shipping label to you! Please Note: The cost of the label will be withheld from your total store credit refund.
• You can print off the return shipping label and affix it on your package, then take it to your local USPS (post) office.
• Labels cannot be used more than once. If a label is used more than once to return multiple items, we reserve the right to withhold additional funds from a return to cover the return shipping cost.
• If you have any questions about the process above please contact us! 

ALL FINAL SALE ITEMS:
These Items below are all final sale, and not eligible for return/ store credit.
• All accessories (including jewelry, scarves, sunglasses, eyewear, hats, koozies, face masks etc.)
• Jeggings and leggings

• All Sale Items (including clearance, flash sales, and items with discounts 20% off or more)

• Holiday Items

• Towels

*Pre-Order Items

• All items must have the original tags on them. If tags have been torn off, they are not eligible for return.

• Merchandise must be UNWARN and UNWASHED. Any items sent back with stains, appear to be worn, smell of smoke, deodorant, or have pet hair/ pet odor, will not be eligible. An item that has only been worn once, is not eligible for return.

Items may only be returned for ONLINE STORE CREDIT only. Items must be returned to our warehouse within 20 days of the purchase date. Credit will be applied for the item only, not including shipping and handling charges.

Please allow 4-5 business days for our warehouse to receive your return, and 5-7 business days for our Sweet Southern Shore girls to return and process your store credit.

*Please allow 5-10 days for package transit. This will ensure that we receive your return within the allotted window.

Please remember: If you place an order, and forget to use your store credit, we will not be able to apply credit once a purchase has been made.

If you send back merchandise that is not eligible for return, or we receive a package back from our shipping carrier due to the address being undeliverable, you will be responsible for calling and paying a $5 return shipping charge. We will hold these items described above for 10 days. After 10 days, they will be donated to a local charity.

***Please Note: Exact colors of items may vary due to computer monitor resolutions, photography lens, and lighting. These do NOT qualify as defects.

We are not responsible for damages to clothing due to incorrect size, or improper care and handling.

Sweet Southern Shore

ATTN: Returns

3425 Bannerman Rd.

Ste 105 Box 437

Tallahassee, FL 32312

We have a limited number of each charming style featured on the site, and because of this, we can’t guarantee an exchange. Luckily, Our Sweet Southern Shore girls feel your pain and love the clothes just as much as you do, and they’ll issue you a store credit via email as soon as possible (See Return policy)! If the right size in the right style is available, you can use your new store credit to snatch it right up!

Our Sweet Southern Shore girls work fast to get your order out to you as soon as possible. Once an order has been placed, please call as soon as possible to cancel your order. Once orders have been sent out (1-2hrs after order placement), unfortunately there will be nothing we can do, and you will have to go through our return process.

How do I report a problem with my order?

You can report problems with your order by sending hello@motivatedbabe.com an e-mail. Please include the following information:

1. Order number
2. Problem with product
3. Photos of the issue

Please do so within 30 days upon receiving the product.

 

The recipient’s address was entered wrong.

If the recipient’s address was entered wrong, then you are held responsible. Usually, the package is sent back to us and we can then re-ship the product to you. This is never guaranteed, but in the case of this event please send the updated address to hello@motivatedbabe.com. In the case that the package is not returned to us, then you would have to process a new order to replace the original.

 

My order never came, did it get lost in the mail?

For all packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please send hello@motivatedbabe.com an e-mail confirming with your order number. Please confirm that your shipping address was correct and double check with your local post office.

In the rare event that our tracking information states an order was delivered, but you have not received it, we cannot take responsibility for that order.

 

I ordered the wrong size or color, what now?

If you wish to exchange your product for a different size or color, please send an e-mail to hello@motivatedbabe.com. You will be responsible to cover the shipping fees to return and receive the new product.